Terms of Service

1.Definitions

In these Terms, capitalized words have the following meanings:

• “Adraa”, “we”, “us” means Adraa Labs, a company registered in Riyadh, Kingdom of Saudi Arabia.
• “Service” means Adraa Mail and any related software, documentation, dashboards, and support delivered by Adraa.
• “Subscriber” means the entity that registers for and pays for the Service.
• “User” means any individual the Subscriber authorises to access the Service (e.g. mailbox holders, administrators).
• “Customer Data” means email messages, attachments, contacts, calendars, files, configuration, and any other data submitted to the Service by the Subscriber or its Users.
• “Order” means a subscription order placed through our website, a sales quote, or another agreement that references these Terms.

2.Acceptance of Terms

By creating an account, placing an Order, or otherwise accessing the Service, you represent that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation.

If you do not agree to these Terms, do not register for or use the Service.

3.The Service

Adraa provides hosted business email on the Subscriber’s own domain, including inbound and outbound mail delivery (SMTP), mailbox access protocols (IMAP, JMAP), a web-based mailbox, administrative tools, and related setup and support. The Service is operated from data centres located in the Kingdom of Saudi Arabia.

We may improve, modify, or discontinue features of the Service from time to time. We will give reasonable advance notice of material changes that adversely affect the functionality of an active subscription.

4.Eligibility and account registration

You must be at least 18 years old and capable of forming a binding contract to use the Service. The Subscriber is responsible for the accuracy of registration information and for keeping it current.

The Subscriber is responsible for all activity carried out under its account, including actions by its Users, and for safeguarding credentials. Notify us at security@adraa.ai promptly upon any suspected unauthorised access.

5.Authorised use and Acceptable Use Policy

The Service may be used only for lawful business purposes. You must not, and must not allow any User or third party to:

• send unsolicited bulk email, spam, or messages that violate anti-spam laws;
• send phishing, fraudulent, deceptive, or impersonating messages;
• transmit content that is unlawful under the laws of the Kingdom of Saudi Arabia or applicable to the recipient’s jurisdiction;
• distribute malware, viruses, or any code intended to disrupt systems;
• attempt to gain unauthorised access to the Service, other Subscribers’ data, or our infrastructure;
• use the Service to send messages designed to facilitate the harassment, doxing, or harm of any person;
• interfere with or impair the integrity, performance, or sending reputation of the Service or its IP ranges;
• resell, sublicense, or expose the Service as a multi-tenant offering to your own customers without a separate written agreement.

We may suspend or terminate the Service immediately in response to material violations of this section.

6.Customer Data

As between the parties, the Subscriber owns all Customer Data. The Subscriber grants Adraa a worldwide, non-exclusive, royalty-free licence to host, process, transmit, back up, and display Customer Data solely to the extent necessary to provide the Service and to comply with applicable law.

We do not access the contents of Customer Data except (a) as needed to provide, maintain, or troubleshoot the Service at the Subscriber’s request, (b) to enforce this Agreement or our Acceptable Use Policy, (c) to operate automated systems such as anti-spam, anti-malware, and abuse detection, or (d) where required by applicable law or a binding order from a competent Saudi authority.

Our processing of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference.

7.Plans, fees, and billing

The Service is offered on subscription plans described on our website. All prices are stated in Saudi Riyals (SAR) and exclude Value Added Tax (VAT), which will be added where applicable. Fees are calculated per User per month and billed annually in advance unless otherwise stated on the Order.

The Subscriber authorises Adraa, or our payment processor, to charge the payment instrument provided on the Order for all fees, taxes, and renewals due. If a charge fails, we may suspend the Service after providing reasonable notice.

Unless cancelled before the renewal date, subscriptions renew automatically for an additional term equal to the previous one, at the then-current list price. We will send a renewal reminder before the renewal charge.

8.Cancellation and refunds

The Subscriber may cancel at any time from the administrative dashboard or by contacting billing@adraa.ai. Cancellation takes effect at the end of the current paid term. Fees already paid are non-refundable, except as required by mandatory law or as expressly stated in section 9 (Service levels).

On termination, we will retain the Subscriber’s mailbox data for thirty (30) days to support migration or reinstatement, after which it will be permanently deleted from live and backup systems on the schedule described in our Privacy Policy.

9.Service levels and availability

We target a monthly uptime of 99.99% for the inbound, outbound, and mailbox access components of the Service. Scheduled maintenance, force majeure, issues caused by Subscriber configuration, and downstream provider outages are excluded from the uptime calculation.

If we fail to meet the monthly uptime target, the Subscriber may, as its sole and exclusive remedy, request a service credit equal to a pro-rated portion of the subscription fee for the affected month, by writing to support@adraa.ai within thirty (30) days of the end of that month.

10.Suspension

We may suspend access to the Service, in whole or in part, with or without notice, where:

• fees are overdue and remain unpaid after a reminder;
• the Service is being used in violation of section 5 (Authorised use);
• continued operation poses a security, integrity, or legal risk to Adraa, other Subscribers, or the public;
• required by an order from a competent Saudi authority.

We will restore the Service as promptly as reasonably practicable once the cause for suspension has been resolved.

11.Intellectual property

Adraa and its licensors retain all right, title, and interest in and to the Service, including all software, documentation, dashboards, designs, trademarks, and any improvements thereto. No rights are granted to the Subscriber other than the limited right to access and use the Service in accordance with these Terms.

Feedback that the Subscriber or its Users voluntarily provide about the Service may be used by Adraa for any purpose without obligation.

12.Third-party services

The Service may interoperate with third-party services that the Subscriber chooses to configure (e.g. DNS providers, single sign-on identity providers, calendar clients, mobile mail clients). Adraa is not responsible for the availability, behaviour, or terms of those third-party services. The Subscriber’s use of them is governed by their own terms and privacy notices.

13.Confidentiality

Each party shall protect the other party’s Confidential Information with the same degree of care it uses to protect its own (and in no event less than reasonable care). Confidential Information does not include information that is or becomes publicly available without breach, was rightfully known prior to disclosure, was independently developed, or is required to be disclosed by law (with prompt notice to the disclosing party where lawful).

14.Warranties and disclaimers

Adraa warrants that the Service will be provided with reasonable skill and care and in material conformity with its documentation. Except as expressly set out in these Terms, the Service is provided “as is” and Adraa disclaims, to the fullest extent permitted by law, all other warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

The Subscriber acknowledges that email is an inherently unreliable medium, that third-party providers may filter, rate-limit, or reject messages, and that Adraa does not guarantee deliverability to any specific recipient.

15.Limitation of liability

To the fullest extent permitted by applicable law, neither party will be liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, goodwill, or anticipated savings, even if advised of the possibility of such damages.

Each party’s aggregate liability arising out of or related to these Terms, whether in contract, tort, or otherwise, will not exceed the fees paid by the Subscriber to Adraa for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for fraud, gross negligence, or wilful misconduct.

16.Indemnification

The Subscriber will defend, indemnify, and hold harmless Adraa and its affiliates, officers, employees, and agents from and against any third-party claims, damages, losses, liabilities, and reasonable expenses (including legal fees) arising from (a) Customer Data, (b) the Subscriber’s or any User’s use of the Service in violation of these Terms or applicable law, or (c) the Subscriber’s breach of any representations or warranties.

17.Term and termination

These Terms remain in effect for as long as the Subscriber maintains an active subscription. Either party may terminate immediately on written notice if the other party (a) materially breaches these Terms and fails to cure within thirty (30) days of written notice, or (b) becomes insolvent, files for bankruptcy, or ceases to do business.

On termination, all rights granted to the Subscriber under these Terms cease, and the Subscriber must stop accessing the Service. Sections that by their nature should survive termination (including Definitions, Customer Data ownership, Intellectual Property, Confidentiality, Limitation of Liability, Indemnification, and Governing Law) will survive.

18.Changes to these Terms

We may update these Terms from time to time. The version in force is the one published at adraa.ai/terms on the date of access. We will notify Subscribers of material changes by email to the registered administrative contact and by posting a notice in the administrative dashboard at least fourteen (14) days before the changes take effect.

Continued use of the Service after the effective date of a change constitutes acceptance of the updated Terms.

19.Governing law and jurisdiction

These Terms are governed by the laws of the Kingdom of Saudi Arabia. The parties submit to the exclusive jurisdiction of the competent courts of Riyadh for any dispute arising out of or related to these Terms, without prejudice to mandatory consumer protections that may apply.

20.General

Notices. Notices to Adraa must be sent in writing to legal@adraa.ai. Notices to the Subscriber will be sent to the registered administrative contact email.

Assignment.Neither party may assign these Terms without the other’s prior written consent, except that Adraa may assign to an affiliate or in connection with a merger, acquisition, or sale of substantially all of its assets.

Force majeure. Neither party will be liable for failures or delays caused by events beyond its reasonable control.

Severability. If any provision is held unenforceable, the remainder of these Terms will remain in effect.

Entire agreement. These Terms, together with any Order and the Privacy Policy, constitute the entire agreement between the parties regarding the Service and supersede all prior or contemporaneous understandings on that subject.